FAQs

What type of plant oil(s) and plant butter(s) do you use in your products?

Unrefined and cold pressed plant oil (s) and plant butter (s)

Are your products safe for kids?
For the most part our recommendation would be to use the unscented, fragrance free body butter and body oil. It is important to conduct a patch test to make sure that there are no allergic reactions.

What sizes do you offer?
Body butter products are available in a 4oz or 8oz jar

What is your order processing time?
3-7 business days order processing time. All items are shipped using United States Postal Service (USPS) and take 3-5 days to arrive.

Why did my body butter arrive melted?
During warmer/summer months body butte products may melt. We do everything to ensure that this doesn’t happen. If melting occurs simply place in the fridge for approximately an hour. This will not affect the quality and nutrients of the butter.

Do you use any phthalates, sulfates, or dyes?
No

How do I track my order?
Once you place an order you will receive a confirmation email. Once your order is processed and shipped you will receive an email with the tracking number.

What can I do if I haven’t received my package and want a refund?
Please refer to our refund policy: Read Policy Here
If you still need help or have any additional questions, please email: oce@shopoceskin.com